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History - Amdocs

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Multiple interesting roles across more than twelve years, working with some great, smart engaging, creative people.

Business Solution Designer and Architect - Digitisation program - Telstra (Melbourne)

(Nov 2017 - current)

  • BSS and OSS design, integration and business systems architecture principally O2A with support for P2O & R2R
  • Integration process design for Salesforce, CloudSense, SIGMA, networks EMS & Data Warehous
  • Business process flow design and Orchestration for Networks, Logistics and Appointment Management
  • Fixed Line, IP-VPN Internet data, Fibre/NBN, Firewalls, Portals, Mobility and VOIP, SDWAN, O365
  • Investigations for SD-WAN, IOT, O365 and TCO365 automated activation processes and orchestration


Business Solution Designer and Architect - Telstra (Melbourne)

(Aug 2016 - Nov 2017)

  • Origination and Design of new Activation orchestration Solution
  • Design of new Orchestration of activation services for 340+products and customer solutions
  • Implement processes for integration with first AWS platformed solution for Digitisation


Solution Architect OSS & BSS Transformation program – Vodafone (UK)

(Jan 2016 to July 2016)

  • BSS and OSS integration and Architectural systems design for Enterprise IP-VPN, Ethernet and VOIP
  • Implement Sparx Enterprise Architect and integration processes for multi-phase release program


Solution Architect BSS integration for Business Division – Optus (Sydney)

(August 2015 to Jan 2016)

  • BSS and OSS Architectural Integration for SMB, Business and Premium Managed solutions
  • Successfully Architect and deliver SAP solution design for SAP Hybris integration
  • Articulation of complex concepts and design subtleties to wide business and technical audiences


 Solution Architect BSS & OSS integration for Consumer Division – Optus (Sydney)
(Feb 2015 – Aug 2015)

  • Successfully Design BSS & OSS integration for NBN Provide & Assurance solutions
  • Guide OSS Architects and Solution Designers ensuring interlock and integrated solutions
  • Develop System Interaction Diagrams & enhance Interface Master Lists to support new services


 RAID and Solution Gap Manager – Optus (Sydney)
(Nov 2014 – Feb 2015)

  • Initiate and Implement Risk and Issue management across the BCC programme design phase
  • Manage and co-ordinate Solution Gaps for onshore & offshore architecture and design groups
  • Co-ordinate, manage & advise recommendations to Programme Management board reviews


 System Integrator - Integration Manager (BSS) – Telkomsel (Jakarta, Indonesia)
Nov 2012 – Feb 2014

  • Manage delivery of +350 interface designs within a System Integrator role across multiple vendors
  • Manage timelines, competing demands and multiple vendor delivery and quality assurance
  • Co-ordinate multiple middleware vendors with Amdocs and other application vendors
  • Provide management reporting, present and lead Director and CIO status meeting updates
  • Support Legal and Contractual discussion on scope and customer requirements variation


 Situation Room Manager (BSS) – US Cellular (Chicago, USA)
Nov 2012 – Nov 2012

  • Set up and initially run USCC Situation Room handling multi-vendor relationships and process
  • Handle key escalations and defect resolutions across multiple vendors and external third parties
  • Support & work with Architects and Triage Managers & Leads to iron out first-design defects
  • Provide management reports and handle VP level escalations and solution approach advice


Senior Project Manager (OSS) – multiple Telstra engagements (Australia)
June 2011 – June 2012

  • Manage defect management and closure of missed contractual obligations for $16.5M 
  • Manage, analyse and deliver Bid Response summaries and recommendations 
  • Lead role in creation and management of content for Bid response to NBN Co


Business Engagement Manager (BSS) – Astro Satellite TV Provider (Malaysia)
July 2010 – June 2011

  • Manage and co-ordinate two major Business streams communication with IT teams
  • Liaise with Director and Snr Directors to plan communication and messaging to business groups 
  • Design improvements in communications and openness of process design from IT streams
  • Co-ordinate with and across Business teams for rollout and Day 1 triage and escalation handling


Senior Project Manager (OSS) – multiple Telstra engagements (Australia)
Feb 2010 – June 2010

  • Guide deployment planning and delivery of IP/MPLS Inventory projects and CR’s to Telstra
  • Define and deliver multiple technical training short courses to Snr Mgrs & new employees
  • Release Manager for ER1002 network inventory IT project for Telstra to Design closure phase


Senior Project Manager (OSS) – Starhub (Singapore)
July 2009 – Feb 2010

  • Project Manager for Network Inventory management of National xDSL implementation
  • Partner with Alcatel and Customer architects to implement Cramer OSS
  • Manage relationship, partnership and technical co-ordination between technical design teams
  • Gain formal sign-off and agreement on compliance


Senior Project Manager (OSS) – Telstra Inventory Management (Australia)
Oct 2007 – July 2009

  • Project Manage Strategic Hybrid Fibre Cable (SHFC) OSS design with customer architects
  • Manage platform performance improvements and product gap closures for Order-Fulfilment
  • Seven month secondment in outsource Telstra Project Manager dual-role (for SHFC project)